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Billing and Account
Managing Your Account
How do I buy a dedicated IP?
You can order a dedicated IP in the client area.
How do I upgrade/downgrade?
You can upgrade/downgrade in the client area.
How do I cancel my service?
You can cancel within the client area. This will cancel the individual server and payment for it, not the account with us. If you have more than one server, they will need each to be cancelled individually. !(https://storage.crisp.chat/users/helpdesk/website/2f7c4
What is your refund policy?
You can get a refund within one twenty-four hour time period assuming the server has not yet been activated or used as in started.
What does login temporarily blocked mean?
This means that you have entered an incorrect login too many times. Ensure your username and password are correct and there are no extra spaces before or after them, then wait about five minutes or try using another browser. You need to use the login details that were emailed to you after purchase in the email titled New Minecraft Server Information. Where do I find my control panel login details?
How do I make a one time payment with PayPal?
Go to the invoice section in the client area, click your invoice, and choose the bottom Pay Now button with the card icons in the upper right corner. This will allow you to make a manual one time payment. !(https://storage.crisp.chat/users/helpdesk/website/ab6b9643
Why am I getting a Maxmind error?
This error means our systems detected something that caused your order to be flagged as high risk.
What is the Forge Server Setup addon for?
This addon allows us to install Forge or a Forge modpack on your server for you.
Where can I register?
You can register a client area account here: https://ramshard.com/client/register
How do I cancel an invoice?
Invoices can only be cancelled by one of our team members. Please open a chat if there is an invoice that needs to be cancelled.
How do I cancel an addon?
If you would like to cancel your addon, please open a chat with us or submit a ticket when you are logged into your client area account.
How do I change my control panel theme?
Click the Profile tab at the top of the panel Select the theme you want to use from the Theme dropdown menu Click Save
What is the World Setup addon for?
This addon allows us to install up to three worlds from online or we can create up to three empty worlds for you.
What is the Server Migration addon for?
This addon allows us to move your server files to your RAMShard server from another host or your computer.
What does the Server Support addon do?
The Server Support addon allows us to install an unlimited number of plugins and mods for you.
What is the BungeeCord Setup Addon for?
This addon allows us to configure your BungeeCord network for you.
What does remote transaction failure mean?
This error means your card has been declined. Please contact us for more info on why your card was declined.
How do I set up my RAMShard domain?
Why is my server suspended?
Getting Started When a server is suspended, this is going to be due to overdue payment. You can pay your invoices in the client area. You would want to go to the invoices section or you can follow the link below. https://my.ramshard.com/clientarea.php?action=invoices
Why is my server pending?
Getting Started A pending service can be from a couple of different things. There could be a restocking process going on. There could be an issue with the payment, which means our billing team has to review it. If you have a pending service, please send us a message on our live chat so we can get this resolved as soon as possible.