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Billing and Account
Managing Your Account
How do I buy a dedicated IP?
You can order a dedicated IP in the client area. !(https://storage.crisp.chat/users/helpdesk/website/ab6b9643-e755-4671-bc62-2b15f993931f/7e9354a4-b3d5-4a18-8133-83585fabc1d
How do I upgrade/downgrade?
You can upgrade/downgrade in the client area. !(https://storage.crisp.chat/users/helpd
How do I cancel my service?
You can cancel within the client area. This will cancel the individual server and payment for it, not the account with us. If you have more than one server, they will need each to be cancelled individually. !(https://storage.crisp.chat/users/helpdesk/website
What is your refund policy?
You can get a refund within one twenty-four hour time period assuming the server has not yet been activated or used as in started.
How do I make a one time payment with PayPal?
Go to the invoice section in the client area, click your invoice, and choose the bottom Pay Now button with the card icons in the upper right corner. This will allow you to make a manual one time payment. !(https://storage.crisp.chat/users/helpdesk/website/ab6b9643
Why am I getting a Maxmind error?
This error means our systems detected something that caused your order to be flagged as high risk.
Where can I register?
You can register a client area account here: https://ramshard.com/client/register
How do I cancel an addon?
If you would like to cancel your addon, please open a chat with us or submit a ticket when you are logged into your client area account.
How do I change my control panel theme?
Click the Profile tab at the top of the panel Select the theme you want to use from the Theme dropdown menu Click Save
What is the World Setup addon for?
This addon allows us to install up to three worlds from online or we can create up to three empty worlds for you.
How do I cancel an invoice?
Invoices can only be cancelled by one of our team members. Please open a chat if there is an invoice that needs to be cancelled.
What does the Server Support addon do?
The Server Support addon allows us to install an unlimited number of plugins and mods for you.
What is the Forge Server Setup addon for?
This addon allows us to install Forge or a Forge modpack on your server for you.
What is the Server Migration addon for?
This addon allows us to move your server files to your RAMShard server from another host or your computer.
What is the BungeeCord Setup Addon for?
This addon allows us to configure your BungeeCord network for you.