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Managing Your Account
How do I buy a dedicated IP?
You can order a dedicated IP in the client area. !(https://storage.crisp.chat/users/helpdesk/website/ab6b9643-e755-4671-bc62-2b15f993931f/7e9354a4-b3d5-4a18-8133-83585fabc1d
How do I upgrade/downgrade?
You can upgrade/downgrade in the client area. !(https://storage.crisp.chat/users/helpd
How do I cancel my service?
You can cancel within the client area. This will cancel the individual server and payment for it, not the account with us. If you have more than one server, they will need each to be cancelled individually. !(https://storage.crisp.chat/users/helpdesk/website
What is your refund policy?
You can get a refund within one twenty-four hour time period assuming the server has not yet been activated or used as in started.
PayPal is forcing me to add a card.
PayPal forces you to have a backup funding source on file when setting up automatic payments. !(https://storage.crisp.chat/users/helpdesk/website/ab6b964
Why am I getting a Maxmind error?
This error means our systems detected something that caused your order to be flagged as high risk.
Where can I register?
You can register a client area account here: https://ramshard.com/client/register
How do I cancel an addon?
If you would like to cancel your addon, please open a chat with us or submit a ticket when you are logged into your client area account.