Q: How do I buy a dedicated IP?

You can order a dedicated IP in the client area . || Go to Services > My Services > View Details > Upgrade/Downgrade Options (in the sidebar), and click the Yes checkbox under the New Configuration column.

Q: How do I upgrade/downgrade?

${youtube} Video Tutorial You can upgrade/downgrade in the client area . || Go to Services > My Services > View Details > Upgrade/Downgrade (in the sidebar), and select the new plan.

Q: Getting started with FileZilla

${youtube} Video Tutorial Uploading files bigger than 16MB requires you to use an FTP program such as FileZilla. || FileZilla for Windows can be downloaded here: https://filezilla-project.org/download.php?type=client || FileZilla for Mac Can be downloaded here: https://filezilla-project.org/download.php?platform=osx Once FileZilla is installed, you can retrieve your FTP details by navigating to the Files>FTP File Access tab of the panel. Next, these details need to be entered into FileZilla. The first field in FileZilla is Host. This will be the IP Address from the FTP Address field in the control panel. The next field in FileZilla is Username. This will be the username from the FTP Username field of the control panel. ![](https://storage.crisp.chat/users/helpdesk/website/ab6b9643-e755-4671-bc62-2b

Q: How can I change/reset my control panel password?

${youtube} Video Tutorial You can reset your control panel password in the client area . || Go to Services > My Services > View Details > Change Password (in the sidebar), and enter your new password. | If on mobile, you may have to click on the drop down box for "Actions", then select "Change Password".

Q: How do I cancel my service?

${youtube} Video Tutorial You can cancel within the client area . || Go to Services > My Services > View Details > Request Cancellation This will cancel the individual server and payment for it, not the account with us. If you have more than one server, they will need each to be cancelled individually.

Question 1

How do I buy a dedicated IP?

Accepted Answer

You can order a dedicated IP in the client area.

|| Go to Services > My Services > View Details > Upgrade/Downgrade Options (in the sidebar), and click the Yes checkbox under the New Configuration column.

Question 2

How do I upgrade/downgrade?

Accepted Answer

${youtube}Video Tutorial You can upgrade/downgrade in the client area.

|| Go to Services > My Services > View Details > Upgrade/Downgrade (in the sidebar), and select the new plan.

Question 3

Getting started with FileZilla

Accepted Answer

${youtube}Video Tutorial Uploading files bigger than 16MB requires you to use an FTP program such as FileZilla.

|| FileZilla for Windows can be downloaded here: https://filezilla-project.org/download.php?type=client || FileZilla for Mac Can be downloaded here: https://filezilla-project.org/download.php?platform=osx

Once FileZilla is installed, you can retrieve your FTP details by navigating to the Files>FTP File Access tab of the panel.

Next, these details need to be entered into FileZilla.

The first field in FileZilla is Host. This will be the IP Address from the FTP Address field in the control panel.

The next field in FileZilla is Username. This will be the username from the FTP Username field of the control panel.

![](https://storage.crisp.chat/users/helpdesk/website/ab6b9643-e755-4671-bc62-2b

Question 4

How do I change my server type/version?

Accepted Answer

Log into your control panel account here: https://cp.ramshard.com/
Locate the "Server Type" dropdown menu on the main page of the control panel.

| When you click on the dropdown box, you will notice that the server type selector has drop downs for each server type.

Choose your desired server type and version.
Restart your server.

Question 5

How can I change/reset my control panel password?

Accepted Answer

${youtube}Video Tutorial You can reset your control panel password in the client area.

|| Go to Services > My Services > View Details > Change Password (in the sidebar), and enter your new password.

| If on mobile, you may have to click on the drop down box for "Actions", then select "Change Password".

Question 6

How do I cancel my service?

Accepted Answer

${youtube}Video Tutorial You can cancel within the client area.

|| Go to Services > My Services > View Details > Request Cancellation

This will cancel the individual server and payment for it, not the account with us. If you have more than one server, they will need each to be cancelled individually.

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