Q: How do I buy a dedicated IP?

You can order a dedicated IP in the client area . || Go to Services > My Services > View Details > Upgrade/Downgrade Options (in the sidebar), and click the Yes checkbox under the New Configuration column.

Q: How do I upgrade/downgrade?

You can upgrade/downgrade in the client area . || Go to Services > My Services > View Details > Upgrade/Downgrade (in the sidebar), and select the new plan.

Q: Getting started with FileZilla

${youtube} Video Tutorial Uploading files bigger than 16MB requires you to use an FTP program such as FileZilla. || FileZilla for Windows can be downloaded here: https://filezilla-project.org/download.php?type=client || FileZilla for Mac Can be downloaded here: https://filezilla-project.org/download.php?platform=osx Once FileZilla is installed, you can retrieve your FTP details by navigating to the Files>FTP File Access tab of the panel. Next, these details need to be entered into FileZilla. The first field in FileZilla is Host. This will be the IP Address from the FTP Address field in the control panel. The next field in FileZilla is Username. This will be the username from the FTP Username field of the control panel. ![](https://storage.crisp.chat/users/helpdesk/website/ab6b9643-e755-4671-bc62-2b15f993931f/8513051c-3936-4b8e-a476-fc38c070164b.

Q: How can I change/reset my forgotten control panel password?

${youtube} Video Tutorial You can reset your control panel password in the client area . || Go to Services > My Services > View Details > Change Password (in the sidebar), and enter your new password. | If on mobile, you may have to click on the drop down box for "Actions", then select "Change Password".

Question 1

How do I buy a dedicated IP?

Accepted Answer

You can order a dedicated IP in the client area.

|| Go to Services > My Services > View Details > Upgrade/Downgrade Options (in the sidebar), and click the Yes checkbox under the New Configuration column.

Question 2

How do I upgrade/downgrade?

Accepted Answer

You can upgrade/downgrade in the client area.

|| Go to Services > My Services > View Details > Upgrade/Downgrade (in the sidebar), and select the new plan.

Question 3

Getting started with FileZilla

Accepted Answer

${youtube}Video Tutorial Uploading files bigger than 16MB requires you to use an FTP program such as FileZilla.

|| FileZilla for Windows can be downloaded here: https://filezilla-project.org/download.php?type=client || FileZilla for Mac Can be downloaded here: https://filezilla-project.org/download.php?platform=osx

Once FileZilla is installed, you can retrieve your FTP details by navigating to the Files>FTP File Access tab of the panel.

Next, these details need to be entered into FileZilla.

The first field in FileZilla is Host. This will be the IP Address from the FTP Address field in the control panel.

The next field in FileZilla is Username. This will be the username from the FTP Username field of the control panel.

![](https://storage.crisp.chat/users/helpdesk/website/ab6b9643-e755-4671-bc62-2b15f993931f/8513051c-3936-4b8e-a476-fc38c070164b.

Question 4

How do I change my server type/version?

Accepted Answer

Log into your control panel account here: https://cp.ramshard.com/
Locate the "Server Type" dropdown menu on the main page of the control panel.

| When you click on the dropdown box, you will notice that the server type selector has drop downs for each server type.

Choose your desired server type and version.
Restart your server.

Question 5

How do I install plugins on my server?

Accepted Answer

| There are two ways to install plugins on your server. Plugins can be installed using the built in plugin installer or by being uploaded to the plugins folder on the server using FTP. || Ensure you are first running a server type that supports plugins or else the plugins will not work (Bukkit or Spigot for Java Edition, PocketMine for Pocket Edition).

Using the built in plugin installer

Navigate to the Files>Plugin List tab of the panel
Choose the plugin list you want to use from the Source dropdown menu | The Bukkit and Spigot list are for Bujkit/Spigot Java Edition servers, while the Poggit list is for PocketMine Pocket Edition servers. ||| If you are running a PocketMine server, do not choose the PocketMine list. These plugins are from PocketMine's old site and will not work as they are all outdated. You must use the Poggit list (plugins from their new site) instead.
Click the name of the plugin you want to install | You can also search for plugins by name in the name box.
Choose the version you want from the version dropdown menu and click Install ||| Sometimes the operation will time out. If this ha

Question 6

How can I change/reset my forgotten control panel password?

Accepted Answer

${youtube}Video Tutorial You can reset your control panel password in the client area.

|| Go to Services > My Services > View Details > Change Password (in the sidebar), and enter your new password.

| If on mobile, you may have to click on the drop down box for "Actions", then select "Change Password".

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