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Frequently Asked Questions
How can I change/reset my forgotten control panel password?
You can reset your control panel password in the client area.
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How do I install plugins on my server?
Using the built in plugin installer Navigate to the Files>Plugin List tab of the panel  so you don't have to enter a port on the end of the IP. For example, without a dedicated IP, your IP may be something like 192.168.1.1:25603. With a dedicated IP, you only have to enter 192.168.1.1.
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How do I create a backup?
Stop your server Navigate to the Files>Backup tab of the panel Click the Start button to begin the backup
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How do I restore a backup?
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Where can I set up a subdomain?
You can set up a subdomain here: https://ramshard.com/subdomain-creator
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How do I know what my server IP is?
Your server IP was emailed to you in an email titled New Minecraft Server Information when the server was set up and it can also be found by going to your active service in the client area.
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How long does it take for my server to be set up?
Your server is set up instantly after the payment is processed unless there is an issue with your order. You will receive a welcome email with all of your server details. If you do not receive your server details within five minutes after purchase, please contact us.
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How do I setup an SRV record to connect my server to a domain?
We will be showing you how to use Cloudflare to set up your SRV records. Cloudflare Site Link: https://www.cloudflare.com/ The first step is to log in or create an account on Cloudflare. Once you do that, you will be at your account dashboard. You should see an Add Site button to the middle of th
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What are your server specs?
Intel Xeon E5-1650v4 @ 4.00GHz CPU NVMe SSDs in RAID 1 DDR4 ECC RAM 1Gbps Network Port
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How do I use the subdomain creator to set up a subdomain?
Navigate to https://ramshard.com/subdomain-creator Enter your email address in the email box Choose Minecraft (Java Edition) or Pocket Edition in the Service Type dropdown menu depending on what kind of server you're running .
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How do I create an extra port?
Creating an extra port is very simple. Extra ports can be used for plugins that require them. Like Votifier and Dynmap for example.
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What is Bungeecord?
BungeeCord is used to link multiple servers together. It is not a standalone server and requires a minimum of 3 servers to work. For example: One Server (Bungeecord) One Server (Lobby) One Server (Factions) Here's a diagram of how it works:
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Do you have a mobile app?
Yes, we have a mobile app for Android. You can download it here: https://play.google.com/store/apps/details?id=com.appstrand.ramshard
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Do you have test servers?
Yes! Here are the IP addresses for our test servers: North America Java Edition test server IP - na.ramshard.com Pocket Edition test server IP - nape.ramshard.com Europe Java Edition test server IP - eu.ramshard.com Pocket Edition test server IP - eupe.ramshard.com Singapore Java Edition test server IP - sg.ramshard.com Pocket Edition test server IP - sgpe.ramshard.com Australia Java Edition test server IP - au.ramshard.com Pocket Edition test server IP - aupe.ramshard.com
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Introduction to GeyserMC/DragonProxy
What is GeyserMC? GeyserMC (formerly known as DragonProxy) is a proxy for Minecraft that allows for Bedrock edition players to join Java/PC edition servers. DragonProxy was replaced with GeyserMC when the two teams united. This article covers the basics of GeyserMC. GeyserMC cannot run worlds, players, etc. Since GeyserMC is not Minecraft software and does not run any of the Minecraft code, worlds and players cannot actually exist on a GeyserMC instance. GeyserMC is not a Minecraft serv
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Do you support CraftBukkit/Spigot/Bungeecord?
Yep! You can also run any other server type you'd like by using the Custom JAR option.
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Where are your servers located?
North America Java Edition test server IP - na.ramshard.com Pocket Edition test server IP - nape.ramshard.com Europe Java Edition test server IP - eu.ramshard.com Pocket Edition test server IP - eupe.ramshard.com Singapore Java Edition test server IP - sg.ramshard.com Pocket Edition test server IP - sgpe.ramshard.com Australia Java Edition test server IP - au.ramshard.com Pocket Edition test server IP - aupe.ramshard.com
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How can I reset my forgotten client area password?
You can reset your password for the client area here: https://ramshard.com/client/pwreset.php
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Can I manage the plugins on my server or add new ones?
We provide full FTP file access so you can manage all of the files on your server! You can also use our built in plugin installer to choose from thousands of plugins.
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How do I quickly delete a large file/folder?
Getting Started You can easily delete large files or just a mass amount of files using this method. Which is quite simple! To do this, you will want to head into the Files drop-down tab and then select the FTP File Access. On the side-bar of the FTP File Access page, you will notice something entitled New Dir, click that. Then name the d
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Do you have a Discord server?
Yes! You can join it here: https://discord.gg/yUYww6S
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Do you offer free trials?
Unfortunately we do not offer free trials at this time; however, we do have public test servers you can join if you wish to try out our service. Here are the IP addresses for our test servers: North America Java Edition test server IP - na.ramshard.com Pocket Edition test server IP - nape.ramshard.com Europe Java Edition test server IP - eu.ramshard.com Pocket Edition test server IP - eupe.ramshard.com Singapore Java Edition test server IP - sg.ramshard.com Pocket Edition test ser
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Which control panel do you use?
We use the Multicraft control panel.
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Can I upgrade my server?
Yep, you can upgrade your server at any time.
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Are there any discounts?
Yep! Promo code 10off will get you a 10% lifetime discount.
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Can I migrate my files from another host or my single player map?
Yep! We provide full FTP file access which allows you to upload any files you need. If you need help, just open a chat and we will do it for you free of charge.
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How does Bungeecord work?
The server running Bungeecord (connecting two or more servers together) cannot run any plugins or worlds. For example: One Server (Bungeecord) One Server (Lobby) One Server (Factions) Here's a diagram of how it works:
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Where can I purchase a domain?
You can buy a domain here: https://ramshard.com/client/cart.php?a=add&domain=register
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Where do I log into the control panel?
You can log in to the control panel here: https://cp.ramshard.com/
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What is the difference between CraftBukkit and Spigot?
They are the same but Spigot has better performance and more features than CraftBukkit. We recommend using Spigot over CraftBukkit.
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Is it possible to remove the port from my server IP?
Yes! You will need to purchase a dedicated IP.
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What payment methods do you support?
We currently support PayPal and credit/debit cards.
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How much does a dedicated IP cost?
A dedicated IP is $5/Month!
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Getting started with WinSCP
Getting Started WinSCP is an easy-to-use FTP client. You can use this to manage your server files, upload, and download your files. Download: https://winscp.net/eng/download.php Connecting is very easy. you can retrieve your FTP details by navigating to the Files>FTP File Access tab of the panel.  to change your gamemode
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How to enable 2FA on your control panel account
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How do I share my console log?
Navigate to the Console Click Share log under the Console That's it! The link to your console log has been copied to your clipboard - you now just need to paste it to share it.
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