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Frequently Asked Questions
How do I install plugins on my server?
Using the built in plugin installer Navigate to the Files>Plugin List tab of the panel !(https:/
How can I change/reset my forgotten control panel password?
You can reset your control panel password in the client area.
How do I reset my server?
Navigate to the Files>Setup tab of the panel Choose Reset/Delete Server Files in the Template dropdown menu Check the Delete All Server Files checkbox and enter your control panel password in the Password box !(https://storage.crisp.chat/users/helpdesk/
How do I give someone else access to my server control panel?
Log into the control panel and navigate to the Advanced>Users tab in the sidebar Search for the email address or username of the other user's account in the Username box and hit e
Where can I set up a subdomain?
You can set up a subdomain here: https://ramshard.com/subdomain-creator
What is a dedicated IP?
A dedicated IP sets your port to the default port (25565) so you don't have to enter a port on the end of the IP. For example, without a dedicated IP, your IP may be something like 192.168.1.1:25603. With a dedicated IP, you only have to enter 192.168.1.1.
How long does it take for my server to be set up?
Your server is set up instantly after the payment is processed unless there is an issue with your order. You will receive a welcome email with all of your server details. If you do not receive your server details within five minutes after purchase, please contact us.
Where do I find my control panel login details?
Your control panel login details were emailed to you after purchase in an email titled New Minecraft Server Information. !(https://storage.crisp.chat/users/helpdesk/website/2f7c46d
How much RAM do I need?
This will cover some suggestions on how much RAM you will need for your server. Though, if you do need more RAM in the future. You are easily able to upgrade the server when needed. You can refer to this article for that. How do I upgrade/downgrade? Vanilla, Spigot, and CraftBukkit RAM suggestions will be based off of the player count and the number of plugins. For every 15 players, you will want to add 1GB of RAM. For every *
How do I know what my server IP is?
Your server IP was emailed to you in an email titled New Minecraft Server Information when the server was set up and it can also be found by going to your active service in the client area.
How do I connect a custom domain to my server using Freenom?
We will be using the Freenom Site for this domain linking tutorial. You will first want to login to your account on their site. Once logged in, you will want to click on the services drop down box to the upper right. Then you will want to select **my domains
What is Bungeecord?
BungeeCord is used to link multiple servers together. It is not a standalone server and requires a minimum of 3 servers to work. For example: One Server (Bungeecord) One Server (Lobby) One Server (Factions) Here's a diagram of how it works:
How do I use the subdomain creator to set up a subdomain?
Navigate to https://ramshard.com/subdomain-creator Enter your email address in the email box Choose Minecraft (Java Edition) or Pocket Edition in the Service Type dropdown menu depending on what kind of server you're running !(https://storage.crisp.chat/users/helpdesk/website/ab6b9643-e755-4671-bc62-2b15f993931f/
Can I manage the plugins on my server or add new ones?
We provide full FTP file access so you can manage all of the files on your server! You can also use our built in plugin installer to choose from thousands of plugins.
How do I create a backup?
Stop your server Navigate to the Files>Backup tab of the panel Click the Start button to begin the backup
Do you have test servers?
Yes! Here are the IP addresses for our test servers: North America Java Edition test server IP - na.ramshard.com Pocket Edition test server IP - nape.ramshard.com Europe Java Edition test server IP - eu.ramshard.com Pocket Edition test server IP - eupe.ramshard.com Singapore Java Edition test server IP - sg.ramshard.com Pocket Edition test server IP - sgpe.ramshard.com Australia Java Edition test server IP - au.ramshard.com Pocket Edition test server IP - aupe.ramshard.com
Do you support CraftBukkit/Spigot/Bungeecord?
Yep! You can also run any other server type you'd like by using the Custom JAR option.
What are your server specs?
Intel Xeon E5-1650v4 @ 4.00GHz CPU NVMe SSDs in RAID 1 DDR4 ECC RAM 1Gbps Network Port
How can I reset my forgotten client area password?
You can reset your password for the client area here: https://ramshard.com/client/pwreset.php
How do I setup an SRV record to connect my server to a domain?
We will be showing you how to use Cloudflare to set up your SRV records. Cloudflare Site Link: https://www.cloudflare.com/ The first step is to log in or create an account on Cloudflare. Once you do that, you will be at your account dashboard. You should see an Add Site button to the middle of th
Why can't I join my server?
Ensure that you have started the server by logging into the control panel with the details that were emailed to you after purcahse in the email titled New Minecraft Server Information. Make sure you are using the correct IP address. If you did not buy a dedicated IP, don't forget to enter the port as well (the numbers after the colon).
Can I migrate my files from another host or my single player map?
Yep! We provide full FTP file access which allows you to upload any files you need. If you need help, just open a chat and we will do it for you free of charge.
Which control panel do you use?
We use the Multicraft control panel.
Are there any discounts?
Yep! Promo code 10off will get you a 10% lifetime discount.
How do I create an extra port?
Creating an extra port is very simple. Extra ports can be used for plugins that require them. Like Votifier and Dynmap for example.
How do I connect a domain to my server using NameCheap?
In this domain tutorial, we will be using the site NameCheap. You will want to be sure that you are logged into the site, then you will want to locate where it says account. If you hover on that, you will see where it says domain list. !(https://storage.crisp.chat/users/helpdesk/website/2f7c46d7ab05
Where are your servers located?
North America Java Edition test server IP - na.ramshard.com Pocket Edition test server IP - nape.ramshard.com Europe Java Edition test server IP - eu.ramshard.com Pocket Edition test server IP - eupe.ramshard.com Singapore Java Edition test server IP - sg.ramshard.com Pocket Edition test server IP - sgpe.ramshard.com Australia Java Edition test server IP - au.ramshard.com Pocket Edition test server IP - aupe.ramshard.com
How do I restore a backup?
Do you offer free trials?
Unfortunately we do not offer free trials at this time; however, we do have public test servers you can join if you wish to try out our service. Here are the IP addresses for our test servers: North America Java Edition test server IP - na.ramshard.com Pocket Edition test server IP - nape.ramshard.com Europe Java Edition test server IP - eu.ramshard.com Pocket Edition test server IP - eupe.ramshard.com Singapore Java Edition test server IP - sg.ramshard.com Pocket Edition test ser
Do you have a mobile app?
Yes, we have a mobile app for Android. You can download it here: https://play.google.com/store/apps/details?id=com.appstrand.ramshard
How does Bungeecord work?
The server running Bungeecord (connecting two or more servers together) cannot run any plugins or worlds. For example: One Server (Bungeecord) One Server (Lobby) One Server (Factions) Here's a diagram of how it works:
What is the difference between CraftBukkit and Spigot?
They are the same but Spigot has better performance and more features than CraftBukkit. We recommend using Spigot over CraftBukkit.
Where can I purchase a domain?
You can buy a domain here: https://ramshard.com/client/cart.php?a=add&domain=register
Do you have a Discord server?
Yes! You can join it here: https://discord.gg/yUYww6S
Can I upgrade my server?
Yep, you can upgrade your server at any time.
Where do I log into the control panel?
You can log in to the control panel here: https://cp.ramshard.com/
What payment methods do you support?
We currently support PayPal and credit/debit cards.
Which location should I choose?
We recommend picking the location that is closest to you. Where are your servers located?
How much does a dedicated IP cost?
A dedicated IP is $5/Month!
How much storage comes with my server?
Storage is unlimited as long as you aren't storing personal files or files that are unrelated to your server.
Is it possible to remove the port from my server IP?
Yes! You will need to purchase a dedicated IP.
Do your servers support plugins?
Yep! Our servers support plugins.
Do your servers have DDoS protection?
Yes! All of our servers come with industry-leading DDoS protection. We can offer up to 14Tbps of protection against DDoS attacks.
Will any of my files be lost if I upgrade?
Nope! No files will be deleted when you upgrade your server.
[Android] Getting started with mobile FTP management
For the mobile FTP management, we will be using Turbo FTP on Android. https://play.google.com/store/apps/details?id=turbo.client Once you download this app, you will want to open it up. You will first notice how easy it looks to use. Which is why we chose this app. To make it easier for you to use FTP on a mobile device. Upon opening the app, you will see to the upper left a three-lined button. You will want to click on that, then to the bottom left corner, you will see a button called **creat
Are you currently sponsoring or partnering?
Sponsorships And Partnerships Are Open For all partnership or sponsorship inquiries, please email email@example.com When sending the email, be sure to state your real name, include all of your social links, and what you are looking to get out of the sponsorship. Also, be sure to entitle the email as "Partnership/Sponsorship Application".
Do you offer free servers?
Unfortunately we do not offer free servers at this time.
What is the difference between premium and regular locations?
Premium locations use the same hardware as our regular locations. They cost more because bandwidth in these locations is not unlimited like it is with our regular locations.
How do I create a command for a scheduled task?
Why Would I Need To Create A Command? Creating a command for a scheduled task can be handy. This will allow you to create different tasks for plugin commands or one that is not already there. Creating The Command You will want to head to your panel, select the advanced option, and click on the commands option from the dropdown. Once on the commands page, you will want to sel
How do I quickly delete a large file/folder?
Getting Started You can easily delete large files or just a mass amount of files using this method. Which is quite simple! To do this, you will want to head into the Files drop-down tab and then select the FTP File Access. On the side-bar of the FTP File Access page, you will notice something entitled New Dir, click that. Then name the d
Getting started with WinSCP
Getting Started WinSCP is an easy-to-use FTP client. You can use this to manage your server files, upload, and download your files. Download: https://winscp.net/eng/download.php Connecting is very easy. you can retrieve your FTP details by navigating to the Files>FTP File Access tab of the panel. !(https://storage.crisp.chat/users/helpdesk/website/2f7c46d7ab05ec00/screenshot_2_16n79zj.
How to enable 2FA on your control panel account