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• How can I reset my control panel password?

  You can reset your control panel password in the client area. ![](https://storage.crisp.chat/users/helpdesk/website/ab6b9643-e755-4671-bc62-2b15f993931f/7e9354a4-b3d5-4a18-8133-835Very popular

• Where can I set up a subdomain?

  You can set up a subdomain here: https://ramshard.com/subdomain-creatorVery popular

• How long does it take for my server to be set up?

  Your server is set up instantly after the payment is processed unless there is an issue with your order. You will receive a welcome email with all of your server details. If you do not receive your server details within five minutes after purchase, please contact us.Very popular

• How do I know what my server IP is?

  Your server IP was emailed to you in an email titled New Minecraft Server Information when the server was set up and it can also be found by going to your active service in the client area. ![](https://storage.crisp.chat/users/helpdesk/website/ab6b9643-e755-4671-bc62-2b15f993931f/7e9354a4-b3d5-4a18-8133-83585fabc1d4Popular

• What is a dedicated IP?

  A dedicated IP sets your port to the default port (25565) so you don't have to enter a port on the end of the IP. For example, without a dedicated IP, your IP may be something like 192.168.1.1:25603. With a dedicated IP, you only have to enter 192.168.1.1.Some readers

• Where do I find my control panel login details?

  Your control panel login details were emailed to you after purchase in an email titled New Minecraft Server Information. ![](https://stSome readers

• Can I manage the plugins on my server or add new ones?

  We provide full FTP file access so you can manage all of the files on your server! You can also use our built in plugin installer to choose from thousands of plugins.Some readers

• How can I reset my client area password?

  You can reset your password for the client area here: https://ramshard.com/client/pwreset.phpSome readers

• Which control panel do you use?

  We use the Multicraft control panel.Some readers

• Can I migrate my files from another host or my single player map?

  Yep! We provide full FTP file access which allows you to upload any files you need. If you need help, just open a chat and we will do it for you free of charge.Few readers

• Are there any discounts?

  Yep! Promo code 10off will get you a 10% lifetime discount.Few readers

• What are your server specs?

  Intel Xeon E5-1650v4 @ 3.60GHz CPU NVMe SSDs in RAID 1 DDR4 ECC RAM 1Gbps Network PortFew readers

• Do you support CraftBukkit/Spigot/Bungeecord?

  Yep! You can also run any other server type you'd like by using the Custom JAR option.Few readers

• Where are your servers located?

  North America Java Edition test server IP - na.ramshard.com Pocket Edition test server IP - nape.ramshard.com Europe Java Edition test server IP - eu.ramshard.com Pocket Edition test server IP - eupe.ramshard.com Singapore Java Edition test server IP - sg.ramshard.com Pocket Edition test server IP - sgpe.ramshard.com Australia Java Edition test server IP - au.ramshard.com Pocket Edition test server IP - aupe.ramshard.comFew readers

• What is Bungeecord?

  BungeeCord is used to link multiple servers together. It is not a standalone server and requires a minimum of 3 servers to work. For example: One Server (Bungeecord) One Server (Lobby) One Server (Factions) Here's a diagram of how it works:Few readers

• What is the difference between CraftBukkit and Spigot?

  They are the same but Spigot has better performance and more features than CraftBukkit. We recommend using Spigot over CraftBukkit.Few readers

• Can I upgrade my server?

  Yep, you can upgrade your server at any time.Few readers

• Where do I log into the control panel?

  You can log in to the control panel here: https://budget.ramshard.com/Few readers

• Do you have a mobile app?

  Yes, we have a mobile app for Android. You can download it here: https://play.google.com/store/apps/details?id=com.appstrand.ramshardFew readers

• How much RAM do I need?

  We recommend 1 GB (1024 MB) of RAM for every 20 players and plugins.Few readers

• Do you have test servers?

  Yes! Here are the IP addresses for our test servers: North America Java Edition test server IP - na.ramshard.com Pocket Edition test server IP - nape.ramshard.com Europe Java Edition test server IP - eu.ramshard.com Pocket Edition test server IP - eupe.ramshard.com Singapore Java Edition test server IP - sg.ramshard.com Pocket Edition test server IP - sgpe.ramshard.com Australia Java Edition test server IP - au.ramshard.com Pocket Edition test server IP - aupe.ramshard.comFew readers

• Where can I purchase a domain?

  You can buy a domain here: https://ramshard.com/client/cart.php?a=add&domain=registerFew readers

• How much storage comes with my server?

  Storage is unlimited as long as you aren't storing personal files or files that are unrelated to your server.Few readers

• What payment methods do you support?

  We currently support PayPal and credit/debit cards.Few readers

• Which location should I choose?

  We recommend picking the location that is closest to you.Few readers

• How does Bungeecord work?

  The server running Bungeecord (connecting two or more servers together) cannot run any plugins or worlds. For example: One Server (Bungeecord) One Server (Lobby) One Server (Factions) Here's a diagram of how it works:Few readers

• Why can't I join my server?

  Ensure that you have started the server by logging into the control panel with the details that were emailed to you after purcahse in the email titled New Minecraft Server Information. Make sure you are using the correct IP address. If you did not buy a dedicated IP, don't forget to enter the port as well (the numbers after the colon).Few readers

• Do you have a Discord server?

  Yes! You can join it here: https://discord.gg/yUYww6SFew readers

• Do your servers have DDoS protection?

  Yes! All of our servers come with industry-leading DDoS protection.Few readers

• How much does a dedicated IP cost?

  A dedicated IP is $5/Month!Few readers

• Do your servers support plugins?

  Yep! Our servers support plugins.Few readers

• Will any of my files be lost if I upgrade?

  Nope! No files will be deleted when you upgrade your server.Few readers

• Is it possible to remove the port from my server IP?

  Yes! You will need to purchase a dedicated IP.Few readers

• Do you offer free servers?

  Unfortunately we do not offer free servers at this time.Few readers

• Do you offer free trials?

  Unfortunately we do not offer free trials at this time; however, we do have public test servers you can join if you wish to try out our service. Here are the IP addresses for our test servers: North America Java Edition test server IP - na.ramshard.com Pocket Edition test server IP - nape.ramshard.com Europe Java Edition test server IP - eu.ramshard.com Pocket Edition test server IP - eupe.ramshard.com Singapore Java Edition test server IP - sg.ramshard.com Pocket Edition test serFew readers

• Are you currently sponsoring or partnering?

  Unfortunately sponsorships and partnerships are currently closed.Few readers