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Frequently Asked Questions
How can I change/reset my forgotten control panel password?
You can reset your control panel password in the client area.
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How do I install plugins on my server?
Using the built in plugin installer Navigate to the Files>Plugin List tab of the panel  so you don't have to enter a port on the end of the IP. For example, without a dedicated IP, your IP may be something like 192.168.1.1:25603. With a dedicated IP, you only have to enter 192.168.1.1.
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Where can I set up a subdomain?
You can set up a subdomain here: https://ramshard.com/subdomain-creator
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How long does it take for my server to be set up?
Your server is set up instantly after the payment is processed unless there is an issue with your order. You will receive a welcome email with all of your server details. If you do not receive your server details within five minutes after purchase, please contact us.
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How do I know what my server IP is?
Your server IP was emailed to you in an email titled New Minecraft Server Information when the server was set up and it can also be found by going to your active service in the client area.
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How do I create a backup?
Stop your server Navigate to the Files>Backup tab of the panel Click the Start button to begin the backup
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How do I restore a backup?
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How do I setup an SRV record to connect my server to a domain?
We will be showing you how to use Cloudflare to set up your SRV records. Cloudflare Site Link: https://www.cloudflare.com/ The first step is to log in or create an account on Cloudflare. Once you do that, you will be at your account dashboard. You should see an Add Site button to the middle of th
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Why can't I join my server?
Ensure that you have started the server by logging into the control panel with the details that were emailed to you after purcahse in the email titled New Minecraft Server Information. Make sure you are using the correct IP address. If you did not buy a dedicated IP, don't forget to enter the port as well (the numbers after the colon).
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How do I use the subdomain creator to set up a subdomain?
Navigate to https://ramshard.com/subdomain-creator Enter your email address in the email box Choose Minecraft (Java Edition) or Pocket Edition in the Service Type dropdown menu depending on what kind of server you're running  One Server (Lobby) One Server (Factions) Here's a diagram of how it works:
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How do I connect a domain to my server using NameCheap?
In this domain tutorial, we will be using the site NameCheap. You will want to be sure that you are logged into the site, then you will want to locate where it says account. If you hover on that, you will see where it says domain list.  cannot run any plugins or worlds. For example: One Server (Bungeecord) One Server (Lobby) One Server (Factions) Here's a diagram of how it works:
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Where can I purchase a domain?
You can buy a domain here: https://ramshard.com/client/cart.php?a=add&domain=register
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What is the difference between CraftBukkit and Spigot?
They are the same but Spigot has better performance and more features than CraftBukkit. We recommend using Spigot over CraftBukkit.
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Where do I log into the control panel?
You can log in to the control panel here: https://cp.ramshard.com/
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What payment methods do you support?
We currently support PayPal and credit/debit cards.
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How much does a dedicated IP cost?
A dedicated IP is $5/Month!
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Is it possible to remove the port from my server IP?
Yes! You will need to purchase a dedicated IP.
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Which location should I choose?
We recommend picking the location that is closest to you. Where are your servers located?
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How do I quickly delete a large file/folder?
Getting Started You can easily delete large files or just a mass amount of files using this method. Which is quite simple! To do this, you will want to head into the Files drop-down tab and then select the FTP File Access. On the side-bar of the FTP File Access page, you will notice something entitled New Dir, click that. Then name the d
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How much storage comes with my server?
Storage is unlimited as long as you aren't storing personal files or files that are unrelated to your server.
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Do you offer free servers?
Unfortunately we do not offer free servers at this time.
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[Android] Getting started with mobile FTP management
For the mobile FTP management, we will be using Turbo FTP on Android. https://play.google.com/store/apps/details?id=turbo.client Once you download this app, you will want to open it up. You will first notice how easy it looks to use. Which is why we chose this app. To make it easier for you to use FTP on a mobile device. Upon opening the app, you will see to the upper left a three-lined button. You will want to click on that, then to the bottom left corner, you will see a button called **creat
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What is the difference between premium and regular locations?
Premium locations use the same hardware as our regular locations. They cost more because bandwidth in these locations is not unlimited like it is with our regular locations.
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Do your servers have DDoS protection?
Yes! All of our servers come with industry-leading DDoS protection. We can offer up to 14Tbps of protection against DDoS attacks.
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Introduction to GeyserMC/DragonProxy
What is GeyserMC? GeyserMC (formerly known as DragonProxy) is a proxy for Minecraft that allows for Bedrock edition players to join Java/PC edition servers. DragonProxy was replaced with GeyserMC when the two teams united. This article covers the basics of GeyserMC. GeyserMC cannot run worlds, players, etc. Since GeyserMC is not Minecraft software and does not run any of the Minecraft code, worlds and players cannot actually exist on a GeyserMC instance. GeyserMC is not a Minecraft serv
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How do I create a command for a scheduled task?
Why Would I Need To Create A Command? Creating a command for a scheduled task can be handy. This will allow you to create different tasks for plugin commands or one that is not already there. Creating The Command You will want to head to your panel, select the advanced option, and click on the commands option from the dropdown. Once on the commands page, you will want to sel
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Are you currently sponsoring or partnering?
Sponsorships And Partnerships Are Open For all partnership or sponsorship inquiries, please email kevin@ramshard.com When sending the email, be sure to state your real name, include all of your social links, and what you are looking to get out of the sponsorship. Also, be sure to entitle the email as "Partnership/Sponsorship Application".
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Do your servers support plugins?
Yep! Our servers support plugins.
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Will any of my files be lost if I upgrade?
Nope! No files will be deleted when you upgrade your server.
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Getting started with WinSCP
Getting Started WinSCP is an easy-to-use FTP client. You can use this to manage your server files, upload, and download your files. Download: https://winscp.net/eng/download.php Connecting is very easy. you can retrieve your FTP details by navigating to the Files>FTP File Access tab of the panel.  to change your gamemode
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How do I share my console log?
Navigate to the Console Click Share log under the Console That's it! The link to your console log has been copied to your clipboard - you now just need to paste it to share it.
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