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Frequently Asked Questions
How can I change/reset my control panel password?
You can reset your control panel password in the client area.
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Where can I set up a subdomain?
You can set up a subdomain here: https://ramshard.com/subdomain-creator
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How long does it take for my server to be set up?
Your server is set up instantly after the payment is processed unless there is an issue with your order. You will receive a welcome email with all of your server details. If you do not receive your server details within five minutes after purchase, please contact us.
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How do I know what my server IP is?
Your server IP was emailed to you in an email titled New Minecraft Server Information when the server was set up and it can also be found by going to your active service in the client area.
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What is a dedicated IP?
A dedicated IP sets your port to the default port (25565) so you don't have to enter a port on the end of the IP. For example, without a dedicated IP, your IP may be something like 192.168.1.1:25603. With a dedicated IP, you only have to enter 192.168.1.1.
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Where do I find my control panel login details?
Your control panel login details were emailed to you after purchase in an email titled New Minecraft Server Information.  One Server (Lobby) One Server (Factions) Here's a diagram of how it works:
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How can I reset my client area password?
You can reset your password for the client area here: https://ramshard.com/client/pwreset.php
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Which control panel do you use?
We use the Multicraft control panel.
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Do you support CraftBukkit/Spigot/Bungeecord?
Yep! You can also run any other server type you'd like by using the Custom JAR option.
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What are your server specs?
Intel Xeon E5-1650v4 @ 4.00GHz CPU NVMe SSDs in RAID 1 DDR4 ECC RAM 1Gbps Network Port
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Do you have test servers?
Yes! Here are the IP addresses for our test servers: North America Java Edition test server IP - na.ramshard.com Pocket Edition test server IP - nape.ramshard.com Europe Java Edition test server IP - eu.ramshard.com Pocket Edition test server IP - eupe.ramshard.com Singapore Java Edition test server IP - sg.ramshard.com Pocket Edition test server IP - sgpe.ramshard.com Australia Java Edition test server IP - au.ramshard.com Pocket Edition test server IP - aupe.ramshard.com
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Can I migrate my files from another host or my single player map?
Yep! We provide full FTP file access which allows you to upload any files you need. If you need help, just open a chat and we will do it for you free of charge.
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Are there any discounts?
Yep! Promo code 10off will get you a 10% lifetime discount.
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Where are your servers located?
North America Java Edition test server IP - na.ramshard.com Pocket Edition test server IP - nape.ramshard.com Europe Java Edition test server IP - eu.ramshard.com Pocket Edition test server IP - eupe.ramshard.com Singapore Java Edition test server IP - sg.ramshard.com Pocket Edition test server IP - sgpe.ramshard.com Australia Java Edition test server IP - au.ramshard.com Pocket Edition test server IP - aupe.ramshard.com
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Where can I purchase a domain?
You can buy a domain here: https://ramshard.com/client/cart.php?a=add&domain=register
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What is the difference between CraftBukkit and Spigot?
They are the same but Spigot has better performance and more features than CraftBukkit. We recommend using Spigot over CraftBukkit.
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Why can't I join my server?
Ensure that you have started the server by logging into the control panel with the details that were emailed to you after purcahse in the email titled New Minecraft Server Information. Make sure you are using the correct IP address. If you did not buy a dedicated IP, don't forget to enter the port as well (the numbers after the colon).
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Do you have a mobile app?
Yes, we have a mobile app for Android. You can download it here: https://play.google.com/store/apps/details?id=com.appstrand.ramshard
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Can I upgrade my server?
Yep, you can upgrade your server at any time.
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How much storage comes with my server?
Storage is unlimited as long as you aren't storing personal files or files that are unrelated to your server.
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What payment methods do you support?
We currently support PayPal and credit/debit cards.
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Where do I log into the control panel?
You can log in to the control panel here: https://cp.ramshard.com/
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How do I setup an SRV record to connect my server to a domain?
We will be showing you how to use Cloudflare to set up your SRV records. Cloudflare Site Link: https://www.cloudflare.com/ The first step is to log in or create an account on Cloudflare. Once you do that, you will be at your account dashboard. You should see an Add Site button to the middle of th
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Do you have a Discord server?
Yes! You can join it here: https://discord.gg/yUYww6S
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Do you offer free trials?
Unfortunately we do not offer free trials at this time; however, we do have public test servers you can join if you wish to try out our service. Here are the IP addresses for our test servers: North America Java Edition test server IP - na.ramshard.com Pocket Edition test server IP - nape.ramshard.com Europe Java Edition test server IP - eu.ramshard.com Pocket Edition test server IP - eupe.ramshard.com Singapore Java Edition test server IP - sg.ramshard.com Pocket Edition test ser
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Which location should I choose?
We recommend picking the location that is closest to you. Where are your servers located?
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How do I connect a custom domain to my server using Freenom?
We will be using the Freenom Site for this domain linking tutorial. You will first want to login to your account on their site. Once logged in, you will want to click on the services drop down box to the upper right. Then you will want to select **my domains
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How does Bungeecord work?
The server running Bungeecord (connecting two or more servers together) cannot run any plugins or worlds. For example: One Server (Bungeecord) One Server (Lobby) One Server (Factions) Here's a diagram of how it works:
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How much does a dedicated IP cost?
A dedicated IP is $5/Month!
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Do your servers have DDoS protection?
Yes! All of our servers come with industry-leading DDoS protection.
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Is it possible to remove the port from my server IP?
Yes! You will need to purchase a dedicated IP.
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Will any of my files be lost if I upgrade?
Nope! No files will be deleted when you upgrade your server.
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Do your servers support plugins?
Yep! Our servers support plugins.
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Are you currently sponsoring or partnering?
Unfortunately sponsorships and partnerships are currently closed.
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Do you offer free servers?
Unfortunately we do not offer free servers at this time.
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How do I connect a domain to my server using NameCheap?
In this domain tutorial, we will be using the site NameCheap. You will want to be sure that you are logged into the site, then you will want to locate where it says account. If you hover on that, you will see where it says domain list. 