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Frequently Asked Questions
How do I install plugins on my server?
Using the built in plugin installer Navigate to the Files>Plugin List tab of the panel  so you don't have to enter a port on the end of the IP. For example, without a dedicated IP, your IP may be something like 192.168.1.1:25603. With a dedicated IP, you only have to enter 192.168.1.1.
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Where can I set up a subdomain?
You can set up a subdomain here: https://ramshard.com/subdomain-creator
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How long does it take for my server to be set up?
Your server is set up instantly after the payment is processed unless there is an issue with your order. You will receive a welcome email with all of your server details. If you do not receive your server details within five minutes after purchase, please contact us.
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How much RAM do I need?
This will cover some suggestions on how much RAM you will need for your server. Though, if you do need more RAM in the future. You are easily able to upgrade the server when needed. You can refer to this article for that. How do I upgrade/downgrade? Vanilla, Spigot, and CraftBukkit RAM suggestions will be based off of the player count and the number of plugins. For every 15 players, you will want to add 1GB of RAM. For every *
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Where do I find my control panel login details?
Your control panel login details were emailed to you after purchase in an email titled New Minecraft Server Information.  One Server (Lobby) One Server (Factions) Here's a diagram of how it works:
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How do I create a backup?
Stop your server Navigate to the Files>Backup tab of the panel Click the Start button to begin the backup
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How do I use the subdomain creator to set up a subdomain?
Navigate to https://ramshard.com/subdomain-creator Enter your email address in the email box Choose Minecraft (Java Edition) or Pocket Edition in the Service Type dropdown menu depending on what kind of server you're running .
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Can I manage the plugins on my server or add new ones?
We provide full FTP file access so you can manage all of the files on your server! You can also use our built in plugin installer to choose from thousands of plugins.
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How do I setup an SRV record to connect my server to a domain?
We will be showing you how to use Cloudflare to set up your SRV records. Cloudflare Site Link: https://www.cloudflare.com/ The first step is to log in or create an account on Cloudflare. Once you do that, you will be at your account dashboard. You should see an Add Site button to the middle of th
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What are your server specs?
Intel Xeon E5-1650v4 @ 4.00GHz CPU NVMe SSDs in RAID 1 DDR4 ECC RAM 1Gbps Network Port
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How do I connect a domain to my server using NameCheap?
In this domain tutorial, we will be using the site NameCheap. You will want to be sure that you are logged into the site, then you will want to locate where it says account. If you hover on that, you will see where it says domain list.  cannot run any plugins or worlds. For example: One Server (Bungeecord) One Server (Lobby) One Server (Factions) Here's a diagram of how it works:
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Can I upgrade my server?
Yep, you can upgrade your server at any time.
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What payment methods do you support?
We currently support PayPal and credit/debit cards.
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Where do I log into the control panel?
You can log in to the control panel here: https://cp.ramshard.com/
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Which location should I choose?
We recommend picking the location that is closest to you. Where are your servers located?
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How much does a dedicated IP cost?
A dedicated IP is $5/Month!
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How much storage comes with my server?
Storage is unlimited as long as you aren't storing personal files or files that are unrelated to your server.
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Is it possible to remove the port from my server IP?
Yes! You will need to purchase a dedicated IP.
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Do your servers support plugins?
Yep! Our servers support plugins.
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Do your servers have DDoS protection?
Yes! All of our servers come with industry-leading DDoS protection. We can offer up to 14Tbps of protection against DDoS attacks.
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What is the difference between premium and regular locations?
Premium locations use the same hardware as our regular locations. They cost more because bandwidth in these locations is not unlimited like it is with our regular locations.
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Are you currently sponsoring or partnering?
Sponsorships And Partnerships Are Open For all partnership or sponsorship inquiries, please email kevin@ramshard.com When sending the email, be sure to state your real name, include all of your social links, and what you are looking to get out of the sponsorship. Also, be sure to entitle the email as "Partnership/Sponsorship Application".
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Will any of my files be lost if I upgrade?
Nope! No files will be deleted when you upgrade your server.
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[Android] Getting started with mobile FTP management
For the mobile FTP management, we will be using Turbo FTP on Android. https://play.google.com/store/apps/details?id=turbo.client Once you download this app, you will want to open it up. You will first notice how easy it looks to use. Which is why we chose this app. To make it easier for you to use FTP on a mobile device. Upon opening the app, you will see to the upper left a three-lined button. You will want to click on that, then to the bottom left corner, you will see a button called **creat
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Do you offer free servers?
Unfortunately we do not offer free servers at this time.
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How do I quickly delete a large file/folder?
Getting Started You can easily delete large files or just a mass amount of files using this method. Which is quite simple! To do this, you will want to head into the Files drop-down tab and then select the FTP File Access. On the side-bar of the FTP File Access page, you will notice something entitled New Dir, click that. Then name the d
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How do I create a command for a scheduled task?
Why Would I Need To Create A Command? Creating a command for a scheduled task can be handy. This will allow you to create different tasks for plugin commands or one that is not already there. Creating The Command You will want to head to your panel, select the advanced option, and click on the commands option from the dropdown. Once on the commands page, you will want to sel
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Getting started with WinSCP
Getting Started WinSCP is an easy-to-use FTP client. You can use this to manage your server files, upload, and download your files. Download: https://winscp.net/eng/download.php Connecting is very easy. you can retrieve your FTP details by navigating to the Files>FTP File Access tab of the panel. 