Addons

• What is the Forge Server Setup addon for?

  This addon allows us to install Forge or a Forge modpack on your server for you.Few readers

• What is the World Setup addon for?

  This addon allows us to install up to three worlds from online or we can create up to three empty worlds for you.Few readers

• How do I cancel an addon?

  If you would like to cancel your addon, please open a chat with us or submit a ticket when you are logged into your client area account.Few readers

• What does the Server Support addon do?

  The Server Support addon allows us to install an unlimited number of plugins and mods for you.Few readers

• What is the BungeeCord Setup Addon for?

  This addon allows us to configure your BungeeCord network for you.Few readers

• What is the Server Migration addon for?

  This addon allows us to move your server files to your RAMShard server from another host or your computer.Few readers

• How do I upgrade/downgrade my service?

  How to Upgrade/Downgrade your RAMShard service Log in to the RAMShard Client Area: my.ramshard.com From the main page of your , click on the box. Select the game server you wish to upgrade or downgrade from the color ff6600 (My PPopular

• How do I buy a dedicated IP?

  A sets the port of your Minecraft server address to the default for your Minecraft edition: Minecraft Java Edition default port: 25565 Minecraft Bedrock Edition default port: 19132 Learn more: What is a dedicated IP? How to Buy a Dedicated IP for your server Log in to the RAMShard Client Area: my.ramshard.com From the main page of your colorPopular

• How to Reset Your Control Panel Password

  Log in to the RAMShard Client Area: my.ramshard.com From the main page of your , click on the box. Select any game server from the page. (https://storage.crisp.chat/users/helpdesk/websiPopular

• How do I cancel my service?

  If you no longer want to continue your subscription with your RAMShard server, you may cancel this in the client area. How to Cancel My RAMShard Server Log in to the RAMShard Client Area: my.ramshard.com From the main page of your , click on the $Popular

• What does login temporarily blocked mean?

  The message is an error message that you may get on the control panel login page when you have entered the wrong username/email and password combination too many times. How long will I be blocked? The login restriction is temporary. You should be able to log in after 5-10 minutes. WhatSome readers

• Where can I find my control panel login details?

  In Your Registered Email Your control panel login details are emailed to you after your server purchase. The email should be titled . If you cannot find the email, make sure to check your spam/junk folder. Otherwise, you can find this in the client area. In the Client Area From the main page of your Client Area, click on the box. (https://storage.crisp.chat/users/helpdesk/website/2f7c46Some readers

• What is your refund policy?

  If for whatever reason you wish discontinue your RAMShard server after ordering, you may request for a refund either directly back to your mode of payment or to your account credit. Refund Eligibility Requirements To be eligible for a refund, the following criteria must be met: The payment was made for a new order only. The refund request must be made within 24 hours from the time that the server was ordered and activated. The server must not have been used or started. If you meet tFew readers

• How do I make a one time payment with PayPal?

  Log in to the RAMShard Client Area: my.ramshard.com From the main page of your , click on the box. Select an to make a one-time payment for. 4Few readers

• Why am I getting a Maxmind error?

  This error means our systems detected something that caused your order to be flagged as high risk.Few readers

• Where can I register for a RAMShard account?

  You can register a client area account here: Register a RAMShard Account How to Register an Account with RAMShard Go to RAMShard.com and click from the top menu. (https://storage.crisp.chat/users/helpdesk/website/2f7c46d7ab05ec00/04-14-mruylhwFew readers

• How to Reset Your Client Area Password

  If you are having issues accessing your Client Account/Area password, you can easily reset it by following this guide. On the RAMShard website, click the button. On the page, click the button.Few readers

• How do I cancel an invoice?

  Invoices can only be cancelled by one of our team members. Please open a chat if there is an invoice that needs to be cancelled.Few readers

• How to Change the Control Panel Theme

  Log in to your control panel account here: RAMShard Server Control Panel From the top menu, click . Select the theme you want to use from the dropdown menu. Click color 002dd1Few readers

• How to Log In to the Server Control Panel

  Locate your control panel username and password from the email sent to you or found on your Client Account. Navigate to the login page: cp.ramshard.com Enter the username and pFew readers

• How do I set up my RAMShard domain?

  Few readers

• Why is my server suspended?

  Getting Started When a server is suspended, this is going to be due to overdue payment. You can pay your invoices in the client area. You would want to go to the invoices section or you can follow the link below. https://my.ramshard.com/clientarea.php?action=invoicesFew readers

• What does remote transaction failure mean?

  This error means your card has been declined. Please contact us for more info on why your card was declined.Few readers

• Why is my server pending?

  A pending service can be from a couple of different things. There could be a restocking process going on. There could be an issue with the payment, which means our billing team has to review it. If you have a pending service, please send us a message on our live chat so we can get this resolved as soon as possible.Few readers