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Getting started with FileZilla

Uploading files bigger than 16MB requires you to use an FTP program such as FileZilla.

FileZilla for Windows can be downloaded here:
FileZilla for Mac Can be downloaded here:

Once FileZilla is installed, you can retrieve your FTP details by navigating to the Files>FTP File Access tab of the panel.

Next, these details need to be entered into FileZilla.

The first field in FileZilla is Host. This will be the IP Address from the FTP Address field in the control panel.

The next field in FileZilla is Username. This will be the username from the FTP Username field of the control panel.

You must include the numbers after the username as well or it will not work.

The next field in FileZilla is Password. This will be the same password you use to log into the control panel.

The last field in FileZilla is Port. This will be the port in the FTP Port field of the control panel (21).

Once all of the fields are filled in, click the Quickconnect button.

If you are able to successfully connect, you should see a Directory listing of "/" successful message print to the box at the top.

If you are receiving an authentication error, your username or password is incorrect.
The first time you connect you will receive an Insecure server, it does not support FTP over TLS message. This is a normal message and can be ignored. Check the always allow FTP over TLS box and continue.

The box on the bottom left is the files on your computer.

The box on the bottom right is your server files.

You can upload files to your server by locating them on your computer in the bottom left box and dragging them to your server in the bottom right box.
You can download files to your computer from your server by dragging them from the bottom right box to a chosen destination on your computer in the bottom left box.

Updated on: 11/04/2020

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